Support

Last updated: 23 September 2026

We are happy to help. Write to support@aiimpact.com and include the User ID shown at the bottom of your Profile screen. Accounts are anonymous, so that ID is the only way we can find yours. Tap the copy icon next to it and paste it into your message.

We answer within two business days.

Common questions

I bought coins but they did not arrive. Open the App again while online. Purchases are verified with the store and delivered automatically. If they still do not appear after a few minutes, go to Profile then Restore purchases, then write to us with your store receipt and User ID.

I am Pro but episodes are still locked. Pull down to refresh on the Profile screen, which re-checks your subscription with the store, then reopen the series. If it persists, send us your User ID and the name of the series.

How do I cancel Pro? Subscriptions are managed by the store, not by us. On iPhone: Settings, your name, Subscriptions, Dramaverse. On Android: Google Play, your profile picture, Payments and subscriptions. Cancelling stops the next renewal; Pro stays active until the current period ends.

Can I get a refund? Apple and Google handle refunds under their own policies. Ask through reportaproblem.apple.com or your Google Play order history. If the problem is on our side, for example coins paid for and never delivered, write to us and we will correct your balance.

I changed phone and lost my coins. The account restores automatically on iOS through iCloud Keychain and on Android through device backup when you sign in with the same Apple Account or Google account. If it did not, send us the old User ID if you have it and we will look.

Downloads stopped playing. Offline downloads are a Pro feature and stay playable for 48 hours after the download finishes. After that the files are removed from the device. Download the series again, or watch online. Your position in each episode is kept on our servers, so you continue where you left off either way.

Subtitles are missing for a series. Most episodes carry subtitle tracks in 16 languages. Open the subtitles button in the player to choose one. If a series has none yet, tell us which one and we will add it.

How do I delete my account? Profile then Delete account. It is permanent and removes your profile, coins, unlocked episodes and history. See our Delete your account page for details.

Something in a series looks wrong, or I want to report content. Write to us with the series and episode. For copyright complaints see our Content and Copyright page.

Other pages

Terms of Service, Privacy Policy, Subscription and Coin Terms, Delete your account, KVKK notice, Content and Copyright, all at aiimpact.app/dramaverse.