Delete your account
Last updated: 23 September 2026
Deleting your Dramaverse account is permanent and takes effect immediately. You do not have to email anyone to do it.
In the App
1. Open the Profile tab. 2. Scroll to the bottom and tap Delete account. 3. Confirm.
If you cannot open the App
Write to support@aiimpact.com from any address, with the subject "Delete my account" and the User ID shown at the bottom of your Profile screen. Accounts are anonymous, so without that ID we cannot identify which account to delete. If you no longer have it, tell us the platform, the approximate date you started using the App, and the store receipt of any purchase, and we will do our best to match it. We complete verified requests within 30 days.
What is deleted
- your anonymous account and its identifier
- your profile: display name, username, biography and avatar
- your coin balance and the ledger of how coins were earned and spent
- every episode you unlocked with coins or with a rewarded video
- watch history, playback positions, My List and likes
- your push notification token
This data is removed from our live systems immediately and from backups within 30 days.
What is kept, and why
Records of purchases, meaning the store transaction identifier, product, amount and date, are kept for up to two years for accounting, tax and fraud prevention, as the law requires. They are no longer linked to a usable account.
Aggregated statistics, for example how many people watched an episode, remain, because they can no longer identify you.
What deleting does not do
Deleting your account does not cancel a subscription. Subscriptions are managed by Apple or Google and must be cancelled in the store, otherwise billing continues:
- iPhone or iPad: Settings, your name, Subscriptions, Dramaverse.
- Android: Google Play, your profile picture, Payments and subscriptions.
Cancel the subscription first, then delete the account.
Deleting also does not refund unused coins or an unexpired subscription period. Both are lost.
Starting again
If you open the App after deleting, a new anonymous account is created. It starts empty: no coins, no history, no unlocked episodes, and it is not connected to the deleted one.
Contact
AI Impact, support@aiimpact.com